The Phoenix Partnership delivers reputation protection for individuals and businesses through crisis management, planning, response, training and prevention. Below, please find a collection of thoughts, learnings and extracts from speeches.
Crises Don’t Take Holidays
From combating reputation damage due fake news campaigns, to advising a client innocently caught up in a front-page political furore; from various drought-related issues toother crises for our hospitality and events clients, 2018 was a busy year for our crisis management team! [Read more…]
Crisis Management For Tourism Destinations
Around the world, the tourism sector is vulnerable to diverse risks requiring crisis management. The consequences of some crises can be profound for destinations.
Tourism Lessons in Turning Around Negative Perceptions #2: Turkey
Having seen visitor numbers plunge after the terror attacks and political instability, Turkey has managed to stage a remarkable tourism recovery. [Read more…]
Tourism Lessons in Turning Around Negative Perceptions #1: Japan
Five years after the tsunami struck, Japan was struggling with negative perceptions exacerbated by low awareness of that country’s tourism assets. How did they turn that around in two years? [Read more…]
Crisis Management in the Tourism Industry
Around the world, the tourism sector is vulnerable to diverse risks requiring crisis management. The consequences of some crises can be profound for destinations. [Read more…]
Essentials of a Crisis Management Plan
We are living in an era where every person with a social media account is a journalist, news photographer, commentator, critic and publisher. Respond inappropriately, and a reputation created over decades, can be destroyed in seconds. Get it right and your reputation will be preserved, even enhanced. [Read more…]